SUPPORT
Questions, problems or ideas: [email protected]. A real person reads every email.
Is there an Android version?
Not yet. Opera Moments is for iPhone and iPad only for now. Email us and we'll tell you when it comes to Android.
What does it cost?
The app is free, and every track has a free 30-second preview with the words. Each opera is bought once, inside the app, and comes with its programme: the story act by act, what to listen for, the set and costume designs. It is then yours on all your devices. The price is shown in your own currency before you buy.
What do I need to listen?
The opera itself (see above), and then the music: either an Apple Music subscription, which plays every track, or the tracks themselves: buy a single track or the whole album from the iTunes Store and the app plays your copy. If you are not sure, open the opera and tap See how to listen.
I already own this aria. Why won't it play?
Every line is timed by hand to one particular recording. Another singer's performance runs to a different clock, so the words would arrive at the wrong moment. The app tells you when your copy is a different performance, and offers the right one.
How do I change the language?
On the stage, tap the round language button in the corner. Or go to Settings ▸ Translation language. There are eight: English, Spanish, Italian, French, German, Chinese, Japanese and Korean.
The words are too small or too big.
On the stage, tap the A A button and choose a size.
A line is wrong, or arrives at the wrong time.
Press and hold that line on the stage, then choose Wrong words or Wrong timing. Your Mail app opens with the details filled in. Just press send.
The stage turned sideways and won't come back.
If your iPhone has Portrait Orientation Lock on, tap the round button with the turning phone, at the top of the stage.
I bought a track but it still asks me to buy it.
Make sure the purchase has finished, then return to the app. It checks your library again each time you come back to it.
I bought an opera on another iPhone or iPad.
Open Settings ▸ Purchases in the app and tap Restore purchases. Use the same Apple Account you bought it with.
How do I get a refund?
Purchases are made through Apple, so Apple handles refunds: go to reportaproblem.apple.com, sign in, and choose the opera. There is no subscription, so there is nothing to cancel.
How do I delete my data?
There is no account and we keep nothing about you. Your settings (language, text size, theatre) live only on your device; deleting the app deletes them. Your purchases stay with your Apple Account, so reinstalling and tapping Restore purchases brings them back.
Can my family use my copy?
Yes. With Apple's Family Sharing, the operas you buy are shared with everyone in your family at no extra cost.